Submit a Request

Select the type of case you would like to create:

Dominican Login Account

• Have an Issue with an @my.dom.edu or @dom.edu Account?
• Need to reset a Password?
• Need a Sponsored Guest Account or Renewal?
• Need a Short-Term Login?

Computers & Devices

• Have a Desktop Computer or Laptop Issue?
• Need IT Equipment Removed?
• Need to Take a Equipment Off-Campus?
• Have an Issue with a Microsoft Surface?
• Have an Issue with a Tablet Issue?
• Have an Issue with Rise Vision? 

Purchasing, Replacements and Renewals (Software, Devices & Accessories)

• Request for Additional Devices or Non-Standard Accessories
• Request for Non-Standard Primary Device
• Request for Non-Standard Issued Software
• All Other Equipment Purchase Requests 
• IT Staff Use Only - Internal Equipment Purchase Request  

Printing and Scanning

• Have a Printing or Scanning Issue?
• Need a Printing Account?
• Need to Add a user to a Printing Account?
• Need a Printing Refund?

Networking, Server & File/Drive Access

• Have a Network Connection Issue?
• Need Access to a Network File/Drive?
• Need a Network Port Activated?
• Need Support with a Server or File Storage?
• Add Access and/or Create Email for a Student Worker Account

Software, Business & Web Applications

• Need Jenzabar Access?
• Need Jenzabar Assistance?
• Need a Jenzabar ID for a Non-Dominican Employee?
• Need VPN Access?
• Have a www.Dom.edu website Issue?
• Have a Web Applications Issue?
• Need Qualtrics Assistance?
• Have a Software issue?
• Have an Office 365 Issue?
• Have an Email Issue?
• Need Outlook Calendar Support?
• Need a SoftDoc created?
• Need Maxient Access?
• Report an Open Athens Issue
• Request International Access (VPN, University Cell Phone...)
• Request a Microsoft License Upgrade

Training, Delivery & Loan Equipment

• Have a Classroom Equipment Issue?
• Need Equipment Delivered to a Classroom?
• Need Equipment Delivered to an Event/Meeting? 
• Need Equipment or Technical Training?
• Inquire About Available Loan Equipment
• Have an Issue with Loan Equipment or a Late Return?
• Submit an Extended Equipment Loan Approval  - Title 5: SSE - Use Only

Telephone & Video Conferencing

• Have an Issue with a DU Mobile Phone?
• Have a Telephone or Voicemail Issue?
• Have a Zoom Video Conferencing Issue?
• Teams Calling

On-Boarding & Separation

• Place a Separation Request - HR Use Only
• Place a New Employee On-Boarding Request - HR Use Only
• Request an Email and Voicemail Extension
• Create or Reactivate A Student Worker Account - HR Use Only

Learning Technologies (LT)

• Request Canvas Support
• Request Panopto Support
• Request Zoom Support
• Request an LTI Tool be Added to Canvas

Other Services

• Knowledge Base Article Request
• Request Institutional Data
• Distribution List Send Request

Couldn’t Find What You’re Looking For?

• Request Information Technology Support